COVID-19 Product Return Instructions, Procedures and Schedule

April 30, 2026

Eligible products and return periods include:

Moderna: Up to 10% Per Presentation for COVID-19; 100% for mRESVIA®*

  • As a convenience to Moderna customers, Moderna will accept the physical return of product at any time prior to the end of either the first or the second return period.
  • Product returned with an approved Return Authorization ("RA") received by Inmar through May 31, 2026 will be calculated for applicable credit to be applied to your account. Once the return window closes, the returns will be validated and credit will be issued.
  • Product physically received by Inmar with an approved RA between June 1, 2026 through October 31, 2026, will be calculated for applicable credit to your account upon processing of the returns at the close of the returns window.
  • Product received after October 31, 2026 will be destroyed and no credit will be issued.

Sanofi: 100% Upon Expiry*

  • As a convenience to Sanofi customers, Sanofi will accept the physical return of product at any time. Product must be received within 3 months of expiration.

Pfizer: Up to 30% of Doses Purchased*

  • Must be received by September 15, 2026.
  • As a convenience to customers, Pfizer will accept the physical return of COMIRNATY®, indicated for patients 12 years and older, at any time prior to close of the Return Period, but credit will not be calculated until after the Return Period, August 1, 2026 through September 15, 2026, is closed. Pfizer will make reasonable efforts to issue all approved credits by October 15, 2026.

Procedure for Seasonal / Expired Product Returns*

  • Seasonal / expired product returns require a Return Authorization (RA) issued through Inmar.To request an RA from Inmar, please access the Inmar website at: https://hrm.healthcare.inmar.com/landing or email rarequest@inmar.com and be sure to include a PDF copy of your invoice.
  • You will also be required to provide a "debit memo" to process your credit against. The debit memo must include the following:
    • Customer DEA and/or HIN (used to create account)
    • Customer # with Moderna
    • Customer Name (as shown on invoice)
    • Ship to Name (if different from Customer Name)
    • Customer Shipping Address (as shown on invoice)
    • Source of Purchase (ADR name or Moderna)
    • Product Name, NDC Number(s), Lot Number(s), Expiration Date(s)
    • Product Quantity (number of doses)
    • Sale Unit Price (invoiced price)
    • Contact Name and Phone/Email
  • All Returns must be accompanied by an Inmar Returns Goods Authorization; returns sent without appropriate documentation may be rejected.
  • For seasonal returns you may submit one request for the entire quantity or multiple locations, but must include the following information below in a formatted spreadsheet applicable for all returned Product.
    • Customer Name & Address
    • Source of Purchase
    • Product Description, NDC, Lot Number(s), Exp Dates, # of Cartons and Doses

As part of the process, Inmar will provide a label to print and affix to the box to return the product. Once the RA is issued, returns must be physically received by Inmar by the dates listed for each manufacturer.

  • Please contact Inmar at 1-800-967-5952 option 3. Mon. – Fri. 7am – 5pm CT if you have any issues in registeringor requesting an RA.
  • Include the debit memo and completed RA box label with your return.
  • Ship returns to the following Inmar location:

    Inmar Rx Solutions
    3845 Grand Lakes Way, Suite 125
    Grand Prairie, TX 75050

  • It is the customer's responsibility to securely package all returned products to prevent damage during transit.
  • Returned products do not require refrigerated packaging.
  • Transportation charges, including prepaid freight and insurance, are the responsibility of the customer.
  • Please ensure that you keep reference of the RA and debit memo provided to Inmar. This will aid in anypotential escalations or confirmations.
  • Credit for accepted returned product will be issued subject to the policies of the manufacturer. FFF will onlypass through credits approved and received by each respective manufacturer.
  • Credits will be issued within 45 days of FFF receiving complete and accurate credit details from the manufacturer.
  • Customers may be asked for FFF's address information (DEA is NOT a requirement from FFF):

    FFF Enterprises
    44000 Winchester Rd
    Temecula, CA 92590

* Return percentages may vary by customer based on individual contract terms and conditions.