2018-19 General Influenza Vaccine Product Returns
February 25, 2019
Step-by-Step Instructions
Logging into the Site
- Navigate to MyFluVaccine.com and click on ORDER.
- Click on LOG IN at the top right corner of the screen.
- On the Login or Register page, click inside the Email text box and enter your email address. Then click inside the Password text box and enter your password.
- Click the Login button.
Selecting Your FFF Account
- On the My FFF Account page, click on the account you wish to generate a return for.
- This will take you to the Account Details page. This page will display all of your account information.
- To select a different FFF Account, navigate to the Profile Options drop down at the top right hand corner of the screen.
- Click My FFF Accounts from the Profile Options drop down menu on the top right.
- Select the account you need to create a return for.
Returns - Return Goods Authorization (RGA) Requests
RGA Status
- From the Dashboard, click on Returns at the top corner of the screen.
- This screen is your RGA Status screen. This screen will let you know if you have any outstanding Return Goods Authorization (RGA) requests.
- To view details on an existing RGA, click on the RGA number from the list.
New Returns
- To create a new return, click on New Returns.
- You will now be on the Create New Return screen.
- You will see a chart with the following information regarding your return:
- Manufacturer
- Product(s)
- Accepting Requests
- Receive Returns By
| Manufacturer | Product(s) | Accepting Requests | Receive Returns By |
| MedImmune | FluMist | 2/25/2019 | 3/29/2019 |
| CSL Seqirus | Flucelvax - Afluria - Fluad | 4/15/2019 | 5/17/2019 |
| GlaxoSmithKline | FluLaval - Fluarix | 4/15/2019 | 5/17/2019 |
| Sanofi Pasteur | Fluzone - Flublok | 5/17/2019 | 6/17/2019 |
- Enter the following information:
- Name
- Phone
- Email or Fax
- You will see a list of the products that are available for you to return, along with the instructions on how to enter your return information.
- Click on Add line for the product you wish to return.
- Enter Lot #
- Enter Quantity
- Click on the Verify and Submit button at the top or bottom of the screen.
- A pop up will appear and read: "Click OK to submit RGA Request. Click CANCEL to continue editing your request."
- If your request is approved, you will see a GREEN check mark next to your product.
- You will now see the RGA Details screen with your RGA # and Return Summary.
- You will receive an email or fax that will contain an attachment of your RGA.
(Note: please allow up to 48 business hours to receive your fax.) - Follow the detailed instructions from the email or fax to ensure proper return of your product to FFF Enterprises, Inc.