2018-19 General Influenza Vaccine Product Returns

February 25, 2019

Step-by-Step Instructions

Logging into the Site

  • Navigate to MyFluVaccine.com and click on ORDER.
  • Click on LOG IN at the top right corner of the screen.
  • On the Login or Register page, click inside the Email text box and enter your email address. Then click inside the Password text box and enter your password.
  • Click the Login button.

Selecting Your FFF Account

  • On the My FFF Account page, click on the account you wish to generate a return for.
  • This will take you to the Account Details page. This page will display all of your account information.
  • To select a different FFF Account, navigate to the Profile Options drop down at the top right hand corner of the screen.
  • Click My FFF Accounts from the Profile Options drop down menu on the top right.
  • Select the account you need to create a return for.

Returns - Return Goods Authorization (RGA) Requests

RGA Status

  • From the Dashboard, click on Returns at the top corner of the screen.
  • This screen is your RGA Status screen. This screen will let you know if you have any outstanding Return Goods Authorization (RGA) requests.
    • To view details on an existing RGA, click on the RGA number from the list.

New Returns

  • To create a new return, click on New Returns.
  • You will now be on the Create New Return screen.
  • You will see a chart with the following information regarding your return:
    • Manufacturer
    • Product(s)
    • Accepting Requests
    • Receive Returns By
Manufacturer Product(s) Accepting Requests Receive Returns By
MedImmune FluMist 2/25/2019 3/29/2019
Seqirus Flucelvax - Afluria - Fluad 4/15/2019 5/17/2019
GlaxoSmithKline FluLaval - Fluarix 4/15/2019 5/17/2019
Sanofi Pasteur Fluzone - Flublok 5/17/2019 6/17/2019
  • Enter the following information:
    • Name
    • Phone
    • Email or Fax
  • You will see a list of the products that are available for you to return, along with the instructions on how to enter your return information.
  • Click on Add line for the product you wish to return.
  • Enter Lot #
  • Enter Quantity
  • Click on the Verify and Submit button at the top or bottom of the screen.
  • A pop up will appear and read: "Click OK to submit RGA Request. Click CANCEL to continue editing your request."
  • If your request is approved, you will see a GREEN check mark next to your product.
  • You will now see the RGA Details screen with your RGA # and Return Summary.
  • You will receive an email or fax that will contain an attachment of your RGA.
    (Note: please allow up to 48 business hours to receive your fax.)
  • Follow the detailed instructions from the email or fax to ensure proper return of your product to FFF Enterprises, Inc.

Need Help?

Our MFV Support Team is available to answer all of your technical questions.

Please send your email to mfvcustomercare@fffenterprises.com or call (800) 843-7477 ext. 1164.